Senior technical support and project engineer, with a bachelor's degree in Electronics/Telecommunications Engineering and an MBA in Project Management. Over 12 years of experience in the B2B and B2C support areas, he has worked for multinational companies, delivering hybrid IT/Telecom solutions to major carriers in Brazil.
Working on Level 2 on the Support team by providing support to the internal customers (FX Dealers and users).
Updates on databases using Django/Python scripts.
Investigation of the code to provide details on the Product behavior.
Reporting of incidents from internal and external providers.
Reporting Bugs in the code to the Development teams.
Working on Level 3 on the Support team to create/enhance the support snippets.