Security Engineer with 12 years of IT experience and 7 years in the security field. In his current role as Incident Support Engineer, he focuses exclusively on Palo Alto Firewalls. He has experience in the "Blue Team", likes to lead and train, in a previous role he coordinated the Helpdesk of 30 people and performed the migration from Cisco Firewalls to Palo Alto Firewalls, he plans to be certified in Pentester, Ethical Hacking in two years.

NETDATA INNOVATION CENTER, Junior Customer Incident Engineer, Jul 2022 - Present

Administration of the Cybersecurity incident management platform (Cortex XSOAR and Cortex XDR).

Give first attention to incidents detected in the MDR XDR platform.

Escalate potential incidents to the MDR Senior Engineer within established timelines.

Anticipate threats, incidents and alerts to help prevent the likelihood of occurrence.

Analyze all security breaches.

Meet determined objectives in terms of career plans, metrics and KPIs.

Cybersecurity Incident Detection and Analysis.

Provide threat analysis and security logs for security devices.

Analyze hardware and software weaknesses and vulnerabilities.

Research, document and report security issues and emerging security trends.

Actively participate in the review and continuous improvement of processes, procedures and tools used to manage the department.

Ensure customer satisfaction during the execution of the service.

Preparation of reports requested by the client according to the requirements allowed within the scope of the service.

Follow up on tickets issued by the MDR Team and those assigned to the area by customers.

Issue reports to customers on the monthly management of the MDR service.

Maintain the position's IMS information up to date.

‍