Security Engineer with 3 years of Cybersecurity experience and many years of Networking experience supporting Cisco and Palo Alto Networks products. He's generally interested in both and wants to continue expanding his Cybersecurity knowledge. Received several months of training in CISCO Cybersecurity. He has experience working for a nearshore company in Colombia.

ScaleGrid, L1 Support Engineer, Jan 2023 - Present

Troubleshoot and resolve database-related issues, such as performance tuning, backup and recovery, and data migration.

Perform database monitoring and alerting, and respond to incidents to ensure high uptime and availability.

Collaborate with cross-functional teams, including developers and DevOps, to provide timely and effective support to customers. Create and maintain knowledge base articles and technical documentation to improve the support process. Participate in the on-call rotation to provide 24/7 support for critical issues.

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